FAQ's

I

 Who is MABESIE & ME?

Love Floats is a unique and fun Sydney balloon delivery service.

We offer FREE same day balloon delivery for Sydney metropolitan areas.

Love Floats offers the perfect gift for all birthday, anniversaries, special celebrations or just as an ‘I Love You’. Everyone loves surprises.

We also create balloon garlands and installations for your next special occasion, event, photo shoot or product launch. Please contact us for a quote.

How do I place a balloon order?

Order Here

Choose your balloon gift -> Choose your card and include your personalised message -> Complete your purchase = Same Day Sydney Delivery.

 Can I add an additional surprise with my balloon order?

You sure can. We currently offer our Sweet Treat Box.

Coming soon, our super cute enamel pins, bamboo baby wraps and Joco reusable coffee cups.

Please note that these are only available as an add-on with a balloon order.

Do you actually handwrite all of your cards?

Yes, all our cards are handwritten. Your message is written by a real person – no fonts or computers. 

Do you offer Sydney delivery?

We sure do, we deliver our balloon gifts to the Sydney metro area. Check out the suburbs we deliver to. If you are outside the Sydney metro area, please feel free to contact us and we can let you know any additional delivery charges.

You don’t deliver to my area yet, but I really want to send a Balloon Gift– what can I do?

If we can’t get to you just yet – we’re trying our best. Please keep an eye on our instagram page, or sign up to our email, so we can update you as we grow.

When will my balloon order arrive?

For all orders placed before 12pm AEST Monday to Saturday, your order will be delivered the same day, before 6pm.

For all orders placed after 12pm AEST, your order will be delivered the next day before 6pm (excluding Sundays).

Do you deliver on Sundays?

No, sorry, our couriers do not deliver on Sundays.

What if the recipient is not home when their gift is delivered?

We highly recommend delivering to a business address or a residential address where you know that someone will be there to accept the delivery.

If the recipient is not home we instruct our couriers to leave the delivery in a safe and protected place (if they believe there is a safe place to leave the balloons) and we take no responsibility for it after delivery.

If no secure place is available, your order will be cancelled with no refund issued. 

What additional instructions should I include with my order?
The more information you can provide about the delivery location the better.

- If it is a business address: Please provide the name of the business and whether the balloons should be delivered to reception, a loading dock or building concierge.

- If it is a residential address: Please ensure that our couriers will be able to gain access to the property.

If the address is within a secure building, please ensure that the recipient will be home on the day of delivery or, alternatively, specify a safe location where the balloons can be left. 

- If it is for a patient in hospital: Please provide the name of the hospital, the name of the ward and bed number if possible.

What happens if I have made an error with my order?

If an order needs to be changed or cancelled after being processed, please contact us immediately. If you have made an error in the delivery address, please contact us as soon as possible. If your order has already been shipped, we cannot accept responsibility for incorrect details entered.

Can I cancel my balloon order?

Once an order is placed via the Love Floats website orders are considered final.

Should you wish to add an item after placing your order and before it is shipped please contact our Customer Service team as soon as possible.

Any tips for storing my balloon?

Please note that helium is sensitive to temperature so avoid extreme heat & extreme cold. This means that: Helium balloons might appear deflated in cold air – to resolve the problem, simply put your balloon somewhere warm and it will expand again You need to remember to keep your balloon away from extreme heat however, as this could cause the helium to expand and the balloon to burst.

Any weight added to a balloon will affect its ability to float when filled with helium, so we recommend removing tassels from the balloon to help increase the balloons float life.

Can I send a gift anonymously?

Love Floats acts in accordance with Australian Privacy Laws. If your name is not signed on the gift card and the recipient wants to know who sent the gift they can call us, however we cannot reveal exactly who you are without your permission. Your billing details are never revealed to the recipient, the only information they receive is their delivery address, the gift card message and delivery instructions you put in the box at checkout. If you'd like to remain anonymous please ensure that you do not include your details in these areas.

 Do you style events?

Yes we sure do. At Love Floats we will put the fun back into styling your next event/special occasion. 

We help you pick the best party colours and themes, whether you are hosting an adult birthday party, kids party, baby shower, wedding or any other special occasion we have a variety of stunning colour combinations and themes for you to choose from.

This contemporary style of decorating is the perfect way to decorate all occasions: formal, corporate, intimate or casual. We approach each event with the same level of enthusiasm and attention detail.

Does Love Floats style shop fronts and office space?

We sure do. We love adding the wow factor to your space.

At Love Floats we will put the fun back into styling your next event/special occasion. We know you are crazy busy, so we will make it easy for you.

Custom orders can not be changed, refunded or cancelled once payment is finalised. 

What should I do with my balloon once I have finished with it?

Please do not release your balloons into the environment. Dispose of your balloon in a responsible manner.

Latex balloons/ balloon pieces can pose a suffocation danger (especially in young children). Properly dispose of broken balloons and make sure broken balloon pieces are never put in the mouth.

 Can I re-inflate my foil balloon ? 

Yes. If looked after correctly foil balloons can be re-inflated. Be aware that after time they may have small holes.